Support
We're here to help you use the app smoothly and answer any questions you may have.
If you're experiencing issues with photo identification, bird search, or saving your sightings, try restarting the app or checking camera and storage permissions. Also make sure you're using the latest version from the App Store or Google Play.
We've compiled answers to common questions about how FeatherScan works, including how bird identification is done, how offline features operate, and how your data is stored locally. Visit our FAQ section for guidance and troubleshooting tips.
Transparency matters. Review how your data is handled and what terms apply when using the app.
If you made a purchase or subscription and need help with refunds, we work with our secure payment partner RevenueCat to process requests through Apple or Google. We only share limited, non-personal purchase information needed to verify and resolve refund cases.
Still need help? Reach out via email. Whether you're reporting a bug, suggesting a feature, or asking a question, we’re happy to hear from you. We typically reply within 24–48 hours.